Troubleshooting FAQs

• I keep getting an error when I try to download wallpapers/screensavers. It says I'm not authorized to view them.
• Help!!! I have a login and password and I keep entering it... but it still won't work!
• I know you used to have wallpapers, but I can't find them any more! Please don't tell me you got rid of them.
• The wallpaper I downloaded is awfully blurry -- why?
• Don't you have e-cards here somewhere? I can't find them.
• I keep getting an error message when I try to use the tell-a-friend service.
• ARRRRRGH!!! None of your suggestions work! Now what should I do?!?
• How can I get in touch with you folks?
• How about a phone number?

I keep getting an error when I try to download wallpapers/screensavers. It says I'm not authorized to view them.

You need to have a login and password to access the wallpapers. It's easy (and free) to get one -- just sign up to become a member of NewMexicoPhotos.com. You'll receive your login and password via email soon afterwards. [back]

Help!!! I have a login and password and I keep entering it... but it still won't work!

There are several possibilities. Make sure your CAPS LOCK key is off -- your login and password are case-sensitive. Type your login and password carefully. Better yet, copy and paste them from the email you received from us.

Also, sometimes Web browsers are a little slow to respond. Try closing all the open windows/tabs of your browser, then reopen the browser and try entering your password again.

If all else fails, please contact us and give us as much information as possible, including the URL of the page you were on just before you got the error, which link you clicked, and what your login and password combination are. [back]

I know you used to have wallpapers, but I can't find them any more! Please don't tell me you got rid of them.

Don't worry, we still have free wallpapers. But since we've also added free screensavers for members, we've decided to group both of them under the general heading of freebies. [back]

The wallpaper I downloaded is awfully blurry -- why?

All wallpapers are 800 x 600 pixels in size. If your monitor resolution is greater than that (1024 x 768 pixels, for instance), your computer may "stretch" the wallpaper to fill your screen. And when a photo is enlarged in that way, it often becomes somewhat less sharp. You can get around that by centering the wallpaper rather than stretching it.

On a PC, right-click on an empty space on your desktop, and then click (normally) on Properties. On either the Background or Desktop tab (depending upon your version of Windows), find the Position drop-down option box and choose Center. Click Apply and then OK.

On a Mac, Control+Click on an empty space on your desktop and choose Change Desktop Background. In the drop-down box, choose Center on Screen and then click the Set Desktop button. [back]

Don't you have e-cards here somewhere? I can't find them.

We used to have an e-card service, but we discontinued it because very few people used it. Instead we have recently introduced a tell-a-friend service (example here). We encourage you to use the service as often as you wish. (You must enter your name, your email address, your friend's name, and your friend's email address for it to work.) [back]

I keep getting an error message when I try to use the tell-a-friend service.

Read the error message carefully. The tell-a-friend service won't work unless you've used the correct syntax in formatting both your friend's and your own email addresses. Correct syntax for email addresses is username@domain.com (or .net, .org, etc.). [back]

ARRRRRGH!!! None of your suggestions work! Now what should I do?!?

If all else fails, please contact us. We can't absolutely promise we'll be able to assist you, but we'd like to try. It would be most helpful if you could tell us the name and version of the Web browser you're using (just go up to the Help menu and choose the last item, About... if you don't know) and if you're using firewall software. Please also let us know the URL of the page you're having trouble with. We very much appreciate the time you take in giving us feedback. [back]

How can I get in touch with you folks?

Please feel free to contact us with questions, comments, and suggestions at any time. (Because email is a notoriously insecure form of communication, please do not include charge card numbers in your message.) [back]

How about a phone number?

Really, email is the best way to reach us. [back]