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Troubleshooting FAQs

I keep getting an error when I try to download wallpapers/screensavers. It says I'm not authorized to view them.

You need to have a login and password to access the wallpapers. It's easy (and free) to get one -- just sign up to become a member of You'll receive your login and password via email soon afterwards. [back]

It's been several hours since I requested membership and I still haven't received the email with my username and password — what's up with that?

Please check your spam or junk mail folder for our message. If you are blocking all email addresses but those you specifically whitelist, please add to your list. [back]

Help!!! I have a login and password and I keep entering it... but it still won't work!

There are several possibilities. Make sure your CAPS LOCK key is off -- your login and password are case-sensitive. Type your login and password carefully. Better yet, copy and paste them from the email you received from us.

Also, sometimes Web browsers are a little slow to respond. Try closing all the open windows/tabs of your browser, then reopen the browser and try entering your password again.

If all else fails, consider asking a friend or relative to help you. [back]

I know you used to have wallpapers, but I can't find them any more! Please don't tell me you got rid of them.

Don't worry, we still have free wallpapers. But since we've also added free screensavers for members, we've decided to group both of them under the general heading of freebies[back]

The wallpaper I downloaded is awfully blurry -- why?

All wallpapers are 800 x 600 pixels in size. If your monitor resolution is greater than that (1024 x 768 pixels, for instance), your computer may "stretch" the wallpaper to fill your screen. And when a photo is enlarged in that way, it often becomes somewhat less sharp. You can get around that by centering the wallpaper rather than stretching it.

On a PC, right-click on an empty space on your desktop, and then click (normally) on Properties. On either the Background or Desktop tab (depending upon your version of Windows), find the Position drop-down option box and choose Center. Click Apply and then OK.

On a Mac, Control+Click on an empty space on your desktop and choose Change Desktop Background. In the drop-down box, choose Center on Screen and then click the Set Desktop button. [back]

Don't you have e-cards here somewhere? I can't find them.

We used to have an e-card service, but we discontinued it because very few people used it. [back]

ARRRRRGH!!! None of your suggestions work! Now what should I do?!?

Please accept our apologies. We've done our best to make this website work for the largest number of people but don't have the resources to actively support it. [back]

How can I get in touch with you folks?

You may contact us with questions, comments, and suggestions. While we appreciate hearing from you, please be aware that it's very unlikely we'll be able to respond personally. (Because email is a notoriously insecure form of communication, please do not include charge card numbers in your message.) [back]

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